Patient Stories from 2021
Before the holidays, we asked Alphaeon Credit patients to share their stories with us. We received an overwhelming response and a common theme among responses is that the procedures or treatments you provided were life-changing. (A huge thank you from them and us for all that you do!)
So very thankful this year for the life-changing experience of perfect vision!
My breast reduction was absolutely life-changing.
I am living my life pain free and am able to smile again!
Many patients also commented on how financing impacted their decision to move forward with a procedure or treatment and we observed some trends that are worth mentioning to make sure you are getting the most out of your patient financing.
1) Many patients don’t know financing is available before their initial appointment or consult
Many patients waited years for their procedure or treatment because they thought they couldn’t afford it and were unaware they could pay over time.
I had to keep changing my dates months out for the surgery I wanted so bad [due to cost]! I turned to Alphaeon and they made me feel like it was Christmas, as I got my procedure done the very next week.
This patient delayed care months, if not years, because they were unaware of financing options. Most patients research procedures and treatments before calling a practice to set up an initial consult or appointment. That is why we encourage all practices to incorporate an affordability with financing message into any external marketing such as advertisements, digital/search ads, direct mail, and websites.
Here's another patient who spent much of his visit worried about cost as he was unaware of financing options:
At 61, my eyes were getting bad from all the computer work I do and when I went for my eye exam, he said I had cataracts in both eyes. Oh good grief, how was I gonna pay for this? The financial person at the eye doctors office assured me that Alphaeon was the only way to go. What an easy process!!! No worries on paying a big bill up front. Thank u thank u.
This mother desperately wanted a cosmetic procedure, but didn’t think it was possible.
Being a single mom at 16 was not easy. The first thing you do is put your child first and almost forget about yourself…By the time you reach your 40s and your child has their own life…the only one left for me is me. Looking back, what did I do for me? I took care of everyone, and it is time to take care of me. I deserve it. I worked so hard and it is time to reward myself. Oops, I used my hard-working money for everyone else. Now what??? Do I wait on living life and being happy for another 10 yrs until I save the money?...My doctor told me about Alphaeon…I could not believe it!! I can start my new life and be happy NOW, I don't have to wait for 10 yrs...I took care of everyone and everyone moved on. Now I have Alphaeon taking care of me now…Thank you Alphaeon for being there for me.
2) Many patients can’t or won’t move forward without financing
This was a sentiment we heard repeatedly. Many patients are realistically never going to save up the money for a procedure, but will schedule if affordable financing is an option.
Without Alphaeon Credit, I would not have been able to afford a life-changing cosmetic procedure. It was truly the best decision I have ever made and my life has been transformed for the better. I have benefitted both personally and professionally and my confidence has increased dramatically.
If it weren't for this credit option, I'd still be in glasses! Hats off to the company for giving us this finance option for LASIK. Life-changing for sure.
I am so thankful for Alphaeon. I was able to use my card to finance an expensive dental procedure that I wouldn't have been able to afford outright.
By offering and promoting Alphaeon Credit, these are the patients you are helping. They may never tell you that cost is the prohibitive factor in receiving treatment. However, if you make financing options convenient and accessible, they will take advantage of them and move forward with care.
3) Recommending patients to Pre-Qualify before visiting your practice can save you (and your team) time and allow you to schedule procedures or treatments faster
If your office, like so many others, is experiencing staff shortages, it might be time to guide patients toward pre-qualifying for financing on their own. Many patients commented how easy it was to apply for Alphaeon Credit at home and felt confident walking in to see their doctor knowing how they were going to pay.
It was a fast, simple, easy application - and an instant credit decision. Thankful for Alphaeon. I was finally able to get the surgery I have been wanting for so long and with low monthly payments.
The doctor told me he could make it possible. He showed me the different plans and what one that would be best for me. I went home, thought about it, and prayed about it. Then I applied and to my surprise, I was approved. I would like to say thank you for making it possible for me to have the credit for the surgery, it has been a very amazing experience for me.
If you are sending appointment reminders or information prior to their initial visit via text or email, consider incorporating a link to the pre-qualification page.
“Did you know we offer financing for any charges over $250? Interested in pre-qualifying prior to your visit? Visit https://goalphaeon.com/prequalify-me. There is no impact to your credit*. It’s quick, easy, and secure with instant results, including your credit limit.”
*Not a final credit decision
For patients who want a procedure or treatment and can't afford it, financing means hope. And for those who can afford care, financing means flexibility which can be the difference between someone saying “yes” or “I’ll think about it”. By educating prior to appointments you can address both concerns.
Our mission at Alphaeon Credit is to help you help more patients. Thank you for continuing to offer Alphaeon Credit and allowing us to play a very small role in these “life-changing” journeys.
