Tax Season Is Your Practice's Hidden Opportunity: Why March Patients Are Ready to Say Yes

Every March, something shifts in your patients' financial mindset. Tax refunds hit bank accounts. Annual bonuses arrive. The fog of holiday spending finally clears. For elective healthcare practices, this window represents one of the most underutilized opportunities of the year.

But here's what most practices miss: the opportunity isn't just about patients who can suddenly pay in full. It's about patients who are thinking about money—evaluating their finances, making plans, and feeling more confident about commitments they've been postponing.

That mindset creates the perfect moment for patient financing conversations. Here's how to capitalize on tax season psychology to drive case acceptance in March and beyond.

The Tax Refund Reality Check

The average American tax refund hovers around $3,000. That's real money—enough to cover many elective procedures outright or make a significant dent in larger treatment plans.

But practices that expect patients to simply write checks from their refunds are missing half the picture.

Consider how patients actually think about their refunds:

• Some earmark refunds for specific purposes before the money even arrives (debt payoff, savings, vacations)

• Some receive refunds but face competing demands—home repairs, car maintenance, children's expenses

• Some owe taxes rather than receiving refunds

• Some receive refunds but prefer to keep cash reserves intact

In other words, a tax refund doesn't automatically translate to "ready to pay $4,000 out of pocket for cosmetic dentistry." What it does translate to is a patient who's actively engaged with their finances and more receptive to discussing payment options.

That's where financing enters the picture.

Why Tax Season Patients Respond to Financing

The psychological state of tax season makes patients particularly receptive to patient financing—even patients who could technically pay in full.

Financial awareness is heightened. Patients who just reviewed their entire year's finances are primed to think about budgeting and payment structures. Monthly payment options feel relevant because they're already thinking in those terms.

Confidence is elevated. A tax refund—or even just completing tax filing—creates a sense of financial control. Patients feel more confident about commitments, including treatment plans they've been considering.

The "fresh start" effect is real. Tax season aligns with new year energy that hasn't yet faded. Patients who set health or appearance goals in January are still motivated in March—and now they're thinking about how to fund those goals.

Comparison shopping is active. Patients evaluating whether to use their refund for procedures are also comparing practices. The practice that makes payment easiest often wins their business.

This combination of factors creates ideal conditions for financing conversations. Patients are ready to discuss money, confident about their ability to commit, and actively comparing their options.

Reframing the Refund Conversation

Your team's approach to tax season patients should acknowledge the financial moment without making assumptions.

Avoid: "Are you planning to use your tax refund to pay for this?"

This question puts patients on the spot and makes assumptions about their financial situation. It can feel intrusive.

Better: "A lot of our patients move forward with treatment this time of year. Whether you're looking to pay upfront or prefer to spread payments over time, we have options that work. Would you like to see what monthly payments would look like for your treatment plan?"

This approach:

• Normalizes March as a time for treatment decisions

• Presents payment flexibility without assuming financial circumstances

• Invites exploration of options rather than demanding disclosure

The goal isn't to ask patients about their tax refunds. It's to recognize that tax season creates openness to financial conversations and to meet that openness with clear, accessible options.

Marketing for Tax Season Momentum

Proactive marketing amplifies tax season opportunity. Consider messaging that speaks to the moment:

Email campaigns: "Spring is the perfect time to invest in yourself. Whether you've been thinking about [procedure type] or finally ready to address [common concern], we're here to help—with flexible payment options that fit your budget."

Social media: Posts that connect spring renewal themes with your services, paired with reminders about payment flexibility.

Website updates: Homepage banners or pop-ups highlighting payment options during March and April.

In-office materials: Updated signage that references spring timing and payment accessibility.

The messaging shouldn't be "use your tax refund here"—that's too transactional. Instead, position your practice as understanding that spring is a time of renewal and financial planning, and as being ready to help patients move forward.

Capturing the "I've Been Thinking About It" Patients

Tax season is ideal for reactivating patients who received treatment recommendations but didn't proceed. These patients have already expressed interest; they just needed the right moment.

March outreach to this population might include:

"Hi [Patient Name], we wanted to reach out as spring approaches. When we last spoke, you were considering [treatment]. Many of our patients find this time of year works well for moving forward—schedules are often more flexible, and we have payment options that make treatment very manageable. Would you like to revisit the conversation? We'd be happy to answer any questions and show you what monthly payments would look like."

This outreach acknowledges the timing, reminds patients of their interest, and immediately introduces financing to address the cost concern that likely contributed to their delay.

Combining Refunds With Financing: The Hybrid Approach

Some patients want to use their tax refund and finance—putting the refund toward a down payment while financing the remainder. Your team should be prepared to facilitate this approach.

Example conversation:

Patient: "I got about $2,000 back in taxes and I'd like to put that toward the procedure, but I'd need to finance the rest."

Staff: "That's a great approach. Let's see what you qualify for, and then we can apply your payment to reduce the financed amount. That will lower your monthly payments and make the whole treatment very manageable."

This flexibility maximizes both the patient's resources and financing options, making comprehensive treatment plans accessible that might otherwise feel out of reach.

Tracking Tax Season Performance

March and April should be measured as a distinct performance period. Track:

• Case acceptance rates compared to other months

• Financing application volume

• Average treatment plan value (often higher during tax season)

• Conversion rate on reactivation outreach

• Source of new patients (did tax-season marketing drive inquiries?)

These metrics reveal whether your practice is capturing tax season opportunity effectively—and provide benchmarks for improving next year's approach.

Beyond Tax Season: Building Year-Round Habits

The strategies that work in March don't stop working in April. Tax season is simply a moment of heightened financial awareness—but patients think about money year-round.

Practices that use tax season to refine their financing conversations, train staff on presenting payment options, and integrate accessibility into their marketing will see benefits that extend far beyond spring.

Consider tax season a laboratory for approaches you'll use all year. The conversations that convert patients in March will convert patients in September too.

Partner With Alphaeon Credit

Alphaeon Credit helps practices turn financial moments into treatment acceptance. With credit lines up to $25,000, multi-tier approval options that expand your approval spectrum, and promotional financing that appeals to patients ready to commit, our platform is built for practices that want to grow.

Our dedicated practice support team—real people who answer the phone, not automated systems—can help you prepare for tax season success with training, marketing materials, and strategic guidance.

Tax season won't wait. Visit myalphaeoncredit.com/get-started to enroll your practice, or contact our team to discuss how patient financing can transform your March and April performance.

Why More Practices Prefer Alphaeon

Every day, patients sit in your chair needing care — but struggling to figure out how to afford it.

They’re not saying no to treatment. They’re saying no to uncertainty.

Without a clear, accessible way to pay, even the most necessary procedures get delayed — or lost. Alphaeon gives your patients a path forward.

What 500 Patients Revealed About Financing in 2026

The video is an episode of the Group Dentistry Now Show hosted by Bill Neumann, focusing on the results of a consumer financing survey conducted by Alphaeon Patient Financing. The conversation is based on these results, which the host believes will provide insights on leveraging patient financing and addressing the current dental industry landscape in 2026.Guests from Alphaeon Patient Financing include:

• Tony Seymour, President

• Tate Roark, VP of Dental Enterprise

• Amy Mendoza, Chief Marketing Officer

Your Front Desk Is Costing You Cases: How to Train Staff to Present Financing With Confidence

You've invested in a patient financing solution. You've enrolled with a reputable provider. The application is ready in your system. So why aren't more patients using it?

The answer, in most practices, sits at the front desk.

Patient financing only works when it's actually offered—and offered well. Yet in practice after practice, treatment coordinators and front desk staff introduce financing hesitantly, awkwardly, or not at all. The result? Patients who would have said yes walk out saying "I'll think about it," and practices leave significant revenue on the table.

The good news: this is a training problem, and training problems have solutions.

Why Staff Avoid the Financing Conversation

Before fixing the problem, it helps to understand why it exists. When front desk staff don't present financing confidently, it's usually for one of these reasons:

They feel like they're selling. Many people in healthcare administration entered the field because they wanted to help people—not sell to them. Financing feels transactional, and that discomfort shows.

They don't fully understand the product. When staff can't answer patient questions confidently, they avoid creating situations where questions might arise.

They project their own financial assumptions. A team member who wouldn't personally finance a procedure may unconsciously assume patients feel the same way.

They fear rejection. Offering something and being declined feels uncomfortable. Easier not to offer at all.

They weren't trained. This is the simplest explanation and the most common. Nobody ever actually showed them how.

Each of these barriers requires a different approach—but all of them are surmountable.

Reframing Financing as Patient Care

The most important shift is philosophical. Your team needs to understand that offering financing isn't selling—it's serving.

Consider the reality: only 40% of Americans say they could cover a surprise $1,000 expense without borrowing. Over two-thirds of Americans are living paycheck to paycheck. These aren't statistics about financially irresponsible people; they're statistics about normal households managing competing demands on limited resources.

When your practice recommends treatment that a patient genuinely needs or wants, and that patient can't move forward because of cost, what happens? They delay care that would improve their health or quality of life. They may seek care elsewhere from a practice that makes payment easier. They carry the stress of wanting something they feel they can't afford.

Offering financing isn't pressuring patients into debt. It's giving them options they may not know exist. It's removing barriers between them and the care they came to you seeking. It's providing information they can use to make informed decisions.

This isn't a sales pitch your team should memorize—it's a genuine truth they should internalize.

The Language of Confident Presentation

How financing is introduced matters as much as whether it's introduced. Compare these approaches:

Hesitant: "Um, if you can't afford that, we do have, like, a financing option if you want?"

Aggressive: "You'll want to apply for financing. Let me get that started for you."

Confident and patient-centered: "Many of our patients find it helpful to see their monthly payment options before deciding. It takes about two minutes, and checking won't affect your credit score. Would you like to see what you'd qualify for?"

The confident approach accomplishes several things:

• Normalizes financing by referencing what "many patients" do

• Focuses on benefits to the patient (monthly payments, quick process)

• Removes a common objection (credit score concerns)

• Invites rather than pressures

• Uses "you" language focused on the patient, not "we" language focused on the practice

Train your team on specific language patterns, but also help them understand the principles so they can adapt naturally to different conversations.

Timing Is Everything

When financing enters the conversation dramatically affects how it's received.

Too late: Patient has already experienced sticker shock and is emotionally checked out.

As a last resort: "Well, if that's too much, we could try financing..." This frames financing as something for people who can't afford care—a stigmatizing position few patients want to occupy.

Integrated naturally: "Your treatment plan is $4,200. Let me show you the monthly payment options so you can see what would work best for your budget. Most of our patients find the payments very manageable."

The ideal approach mentions payment options as a normal part of the conversation before presenting total costs, or immediately alongside them. This prevents sticker shock and frames financing as the standard way patients manage healthcare expenses—because increasingly, it is.

Building Product Knowledge

Confidence requires competence. Your team can't present financing smoothly if they don't understand how it works. Ensure everyone who discusses payment options can answer these questions:

• What's the difference between deferred interest and reduced APR plans?

• How does prequalification work, and does it affect credit scores?

• What are the approval requirements?

• What's the maximum credit line available?

• How long does approval take?

• How does the practice get paid?

• What happens if a patient is declined?

• Who do patients contact with questions about their account?

Alphaeon Credit provides training resources and a dedicated practice support hotline specifically to ensure practice teams can answer these questions confidently. Take advantage of these resources—they exist to make your team successful.

Role-Playing for Real Readiness

Knowledge alone doesn't create smooth delivery. Practice does.

Schedule regular role-playing sessions where team members take turns as patient and staff member. Create scenarios that reflect real situations your practice encounters:

• Patient who seems enthusiastic about treatment but hesitates at the price

• Patient who immediately says "that's too expensive"

• Patient who asks detailed questions about interest rates and terms

• Patient who seems embarrassed to discuss finances

• Patient who asks to "think about it" and wants to leave

After each role-play, discuss what worked and what could improve. These sessions feel awkward at first—that's exactly why they're valuable. Better to feel awkward in a training room than in front of an actual patient.

Tracking and Accountability

What gets measured gets managed. Track your financing utilization rates:

• How many treatment plans are presented each week?

• How many financing applications are submitted?

• What's the approval rate?

• What percentage of approved patients proceed with treatment?

• Which team members are presenting financing most consistently?

These metrics reveal where breakdowns occur. Low application rates suggest financing isn't being offered. Low approval rates might indicate the wrong patients are being directed to apply. Low conversion after approval suggests follow-up processes need work.

Share metrics with your team—not punitively, but as information that helps everyone improve. Celebrate wins when utilization increases.

Handling Common Patient Responses

Prepare your team for the responses they'll actually hear:

"I'll just pay cash." Great response: "That's wonderful! Just so you know, the option is always there if your situation changes or if you're considering any additional treatments down the road."

"I don't want to hurt my credit." Great response: "I completely understand. The good news is that checking your options is a soft inquiry, so there's no impact to your credit score. You can see exactly what you'd qualify for with no obligation."

"I'll think about it." Great response: "Of course—take all the time you need. Would it be helpful if I showed you what the monthly payments would look like? Sometimes having that information makes the decision easier to think through."

"I don't believe in financing." Great response: "I understand. Everyone manages these decisions differently. I'll just make a note in your file so you know the option exists if your circumstances ever change."

Notice that none of these responses argue, pressure, or make patients feel judged. They acknowledge the patient's position, provide helpful information, and leave the door open.

Creating a Culture of Accessibility

The practices that use patient financing most effectively don't treat it as an add-on—they treat it as core to how they serve patients. Financing appears on their websites, in their office materials, and in every financial conversation.

This cultural integration starts with leadership. When practice owners and managers consistently reinforce that helping patients access care is a priority—and that financing is a key tool for doing so—staff internalize that message.

Partner With Alphaeon Credit

For over a decade, Alphaeon Credit has been helping practices turn treatment presentations into treatment acceptance. But our support goes beyond providing a financing platform—we help your team use it effectively.

Training resources, marketing materials, a toolkit designed for practice success, and a dedicated support hotline answered by real people who understand healthcare financing: these are the tools that transform patient financing from an underutilized feature into a revenue driver.

Enrollment is free. Setup is simple. And the difference in your case acceptance rates will speak for itself.

Ready to help your team present financing with confidence? Visit myalphaeoncredit.com/get-started to enroll, or contact our practice support team to schedule training for your staff.

The Growth Multiplier: Using Patient Financing to Increase Procedure Acceptance with Dallas Logan

Tue, Feb 24, 2026 12:00 PM - 1:00 PM CST

Presented by Dallas Logan
Multi-location COO and Practice Administrator

Are You Using Your Patient Financing to Grow Your Practice?

Patient financing is often viewed as a payment option—but for growth-minded cosmetic and vision care practices, it can be a powerful driver of procedure acceptance, revenue, and patient confidence when used strategically.

In this live webinar, Dallas Logan, a seasoned healthcare growth leader with more than two decades of experience in ophthalmology, cosmetic surgery, and cash-pay practices, will explore how practices can move beyond simply offering financing to actively using it as a growth lever.

Drawing from her experience as a multi-location COO and Practice Administrator, Dallas will share practical insights into how financing impacts patient decision-making, how teams can present options with confidence, and how better systems and follow-up processes can unlock meaningful growth—without discounting or added pressure.

This session is designed for practices that want to improve conversions, streamline financial conversations, and build scalable systems that support long-term success.

REGISTER NOW TO ATTEND

Clinical Drivers of RCM & Case Acceptance with Dr. Kristen Hendricks

Thu, Feb 19, 2026 12:00 PM - 1:00 PM CST

Presented by Dr. Kristen Hendricks
Chief Dental Officer - Dental Care Alliance

Revenue cycle performance and case acceptance don’t start at the front desk—they start with clinical decisions.

In this educational session, we’ll break down the clinical behaviors that directly impact revenue, efficiency, and patient outcomes, from diagnosis and documentation to case presentation and same-day dentistry. You’ll learn how small shifts in clinical consistency and communication can reduce friction, increase trust, and drive more predictable financial outcomes.

Designed for clinical and operational leaders, this session connects what happens chairside to measurable improvements in case acceptance, collections, and overall RCM performance.

By the end of this webinar, you’ll be able to:
•Identify the clinical drivers that most influence RCM success
• Improve case acceptance through consistent diagnosis and clearer case presentation
• Reduce revenue leakage with stronger documentation and coding accuracy
• Use hygiene as a diagnostic engine to uncover unmet treatment needs
• Increase efficiency and collections through same-day dentistry and standardized treatment pathways
• Align clinical and operational teams around shared KPIs and workflows

REGISTER NOW TO ATTEND

Beyond the Decline: How Multi-Tier Financing Captures Cases You're Currently Losing

Here's a scenario that plays out in practices every day:

A patient completes a consultation, agrees to a treatment plan, and applies for financing through your platform. The application processes. The result: declined.

The patient is embarrassed. Your treatment coordinator doesn't know what to say. The patient leaves without scheduling—and probably won't be back.

But here's what many practices don't realize: that declined patient might have been approved with a different financing structure. They weren't declined because they can't afford payments. They were declined because your financing solution only offers one tier of approval, and they didn't fit that narrow profile.

Single-tier financing is quietly costing practices significant revenue. Here's why multi-tier approval matters—and how it changes the equation.

Understanding the Approval Spectrum

Traditional financing solutions operate on a simple model: patients either meet credit criteria and are approved, or they don't and are declined. This binary approach seems logical until you consider the reality of American credit profiles.

Credit scores exist on a continuum. A patient with a 720 score and a patient with a 620 score both have the ability to make monthly payments—they simply represent different risk profiles to lenders, which translates to different interest rates and terms.

Single-tier financing draws a line somewhere on that continuum and says: everyone above this line is in, everyone below is out. The result? Patients who would reliably make monthly payments—just at different terms than prime borrowers—are turned away entirely.

Multi-tier financing approaches the same continuum differently. Instead of one approval threshold, there are several tiers ranging from prime to near-prime to subprime. A single application evaluates the patient across all tiers, matching them with the option that fits their profile.

More patients approved. More cases scheduled. More revenue for your practice.

The Real Numbers Behind Declined Applications

Consider what happens with single-tier financing:

Your practice presents a $5,000 treatment plan. The patient applies for financing. They're declined because their credit score falls below the approval threshold.

In a single-tier world, that's the end of the story. The patient doesn't proceed, and your practice doesn't earn the revenue.

But what if that same patient could have been approved at a higher interest rate? They might still prefer manageable monthly payments over a $5,000 lump sum—or over not getting treatment at all.

Practices using multi-tier financing solutions regularly see approval rates 15-30% higher than practices using single-tier options. On a treatment plan volume of $500,000 annually, that difference could represent $75,000 to $150,000 in additional revenue.

These aren't patients you're convincing to do something they don't want. These are patients who want your services, applied for financing to get them, and were turned away by a system that couldn't accommodate their credit profile.

Why Patients Prefer Options to Rejection

From the patient's perspective, a financing decline feels like a judgment. They've been told, in effect, that they're not creditworthy enough to receive care they want. That's an uncomfortable position that many patients won't forget—and won't return to experience again.

Contrast that with a multi-tier approval: "Based on your application, you qualify for our extended payment plan at X% interest with monthly payments of $Y. Would you like to review these terms?"

The patient receives an option rather than a rejection. They have the autonomy to decide whether those terms work for them. If they proceed, they do so feeling empowered rather than embarrassed.

Even patients who ultimately decide the offered terms don't work for them leave with a better impression than those who were simply declined. They were given a choice, treated respectfully, and can return in the future with no awkwardness.

The Case Acceptance Multiplier

Patient financing already increases case acceptance—patients are more likely to proceed when they can spread costs over time. Multi-tier financing multiplies this effect by expanding who can be approved.

Consider your patient population:

• Some have excellent credit and would qualify anywhere

• Some have good credit and qualify with most lenders

• Some have fair credit and need more flexible criteria

• Some have challenged credit but reliable income and payment history

Single-tier financing captures only the first two groups. Multi-tier financing captures all four.

For practices offering elective treatments—cosmetic procedures, LASIK, orthodontics, hearing aids, veterinary care—the patients in those third and fourth groups often want your services just as much as anyone else. Their credit profiles reflect past circumstances, not current desire or ability to pay.

Why should those patients be turned away when a financing structure exists that could work for them?

Protecting Against Selection Bias

There's another problem with single-tier financing that practices rarely consider: selection bias in who applies.

When patients know that financing approval is difficult, they may not apply at all. They've been declined elsewhere, or they assume they'll be declined, so they don't even try. They leave without financing because they never pursued it—not because it wasn't available.

This creates a self-reinforcing cycle. Practices with strict financing think their patients don't need or want financing options. In reality, patients who might use financing have already selected themselves out of applying.

Multi-tier financing solutions break this cycle. When approval is more likely, patients are more willing to apply. When patients apply, they discover options that work for them. Everyone benefits.

Integration Without Complexity

A common concern about multi-tier financing: doesn't it complicate the process? Won't staff have to evaluate patients and guide them to different applications?

With properly designed multi-tier solutions, the answer is no.

Alphaeon Credit's platform, for example, uses a single application that evaluates patients across all available tiers automatically. The patient provides information once. The system determines the best available option. Staff presents the result.

From an operational standpoint, multi-tier financing requires no additional effort compared to single-tier. The complexity happens in the background. The practice experience remains simple.

What Multi-Tier Financing Looks Like in Practice

Here's how a multi-tier approach changes real conversations:

Scenario 1: Prime Applicant Patient applies, qualifies for 0% APR promotional financing if paid within 12 months, or reduced APR extended terms. Treatment coordinator presents options; patient selects promotional terms; procedure scheduled.

Scenario 2: Near-Prime Applicant Patient applies, doesn't qualify for promotional rates, but qualifies for standard APR financing with manageable monthly payments. Treatment coordinator presents terms; patient reviews and accepts; procedure scheduled.

Scenario 3: Subprime Applicant Patient applies, qualifies for higher-APR financing with higher monthly payments. Treatment coordinator presents terms; patient decides whether the payments fit their budget; if yes, procedure scheduled; if no, patient leaves informed and respected.

In all three scenarios, the patient received an option rather than a rejection. In the first two, treatment proceeds. In the third, even a patient who declines has a better experience than one who was simply turned away.

The Competitive Advantage of Accessibility

As patients become more financially stretched—with over two-thirds of Americans now living paycheck to paycheck—practices that make care accessible will outperform those that don't.

When a patient calls two practices for consultations, and one practice can offer them financing while the other can't (because of single-tier limitations), which practice will earn their business?

Accessibility isn't just about serving more patients. It's about being the practice of choice in your market. It's about building a reputation as a provider that works with patients rather than creating barriers.

Multi-tier financing is a competitive differentiator hiding in plain sight.

Making the Switch

If your current financing partner offers only single-tier approval, you're likely leaving cases—and revenue—on the table. The question is whether the switch is worth the effort.

Consider:

• How many financing applications are declined at your practice monthly?

• What's the average value of those treatment plans?

• What would capturing even 50% of those cases mean for your revenue?

For most practices, the math favors multi-tier financing decisively.

Partner With Alphaeon Credit

Alphaeon Credit was built from the ground up to serve elective healthcare practices with financing that actually works—for patients across the credit spectrum and for practices that want to maximize case acceptance.

Our multi-tier approval platform evaluates every application across multiple financing options, matching patients with the best available terms for their profile. Higher approvals mean more scheduled procedures, more revenue, and more patients receiving the care they need.

With credit lines up to $25,000, promotional and extended-term options, zero-cost enrollment, and dedicated practice support from real people who understand healthcare, Alphaeon Credit is how practices turn financial barriers into treatment acceptance.

Stop losing cases to single-tier limitations. Visit myalphaeoncredit.com/get-started to enroll your practice, or contact our team to learn how multi-tier financing can transform your approval rates.

Alphaeon Partners with DDSUnited to Support Independent Dental Practices

Expanding flexible patient financing solutions for independent dental practices

NEWPORT BEACH, CALIF., JAN. 9, 2026 – Alphaeon Patient Financing is proud to announce a new partnership with DDSUnited, a leading Member Services Organization and Group Purchasing Organization (GPO) dedicated to helping independent and small group dental practices compete with large Dental Service Organizations (DSOs).

Through this partnership, Alphaeon will be available as a value-added financing solution for DDSUnited members—giving practices access to flexible patient payment options that support growth, improve affordability, and enhance the overall patient experience.

Supporting Independent Dental Practices with Buying Power and Financing Solutions

DDSUnited brings independent dental practices together to create collective buying power, helping members reduce operational costs and access vetted vendors for essential products and services. By partnering with Alphaeon,, DDS United expands its portfolio of solutions designed to help practices remain competitive in a rapidly evolving dental landscape.

Alphaeon complements DDSUnited’s mission by enabling practices to:

• Offer flexible patient financing without administrative complexity

• Help patients move forward with recommended care

• Compete with larger DSOs that already offer financing solutions

• Driving Access to Care Through Patient Financing

As patient financial responsibility continues to rise, flexible financing options have become essential for dental practices. Alphaeon Patient Financing helps bridge the gap between treatment acceptance and affordability—supporting both patients and providers.

Through this partnership, DDSUnited members can leverage Alphaeon to:

• Reduce financial barriers to care

• Increase treatment plan acceptance

• Improve patient satisfaction and loyalty

• Incentivizing Early Enrollment and Usage for DDSUnited Members

A key objective of this partnership is to drive awareness, early enrollment, and usage of Alphaeon among DDSUnited GPO members. By integrating patient financing into everyday practice operations, dental providers can create a smoother financial experience for patients while supporting long-term practice growth.

A Shared Commitment to Practice Growth and Patient Access

This partnership reflects a shared commitment between Alphaeon Patient Financing and DDSUnited to support independent dental practices with tools traditionally available only to large organizations. Together, we aim to empower practices with solutions that enhance affordability, operational efficiency, and patient access to care.

Alphaeon Patient Financing looks forward to working closely with DDSUnited and its members to help more patients receive the dental care they need—without financial barriers.

About Alphaeon Patient Financing

Alphaeon Patient Financing provides flexible payment solutions designed to help healthcare and dental practices improve access to care while supporting practice growth.

About DDSUnited
DDSUnited is a Member Services Organization and Group Purchasing Organization that helps independent and small group dental practices reduce costs, access vetted vendors, and compete with large DSO groups.

Most Patients Have Skipped Treatment Due to Cost, Survey Finds

Alphaeon offers financing options that make care accessible, affordable

NEWPORT BEACH, CALIF., JAN. 6, 2026 – Nearly 60% of patients report delaying or skipping medical care because of cost, according to a new survey from Alphaeon, a leading third-party financing company in the healthcare sector.  A nearly identical percentage of respondents reported having had difficulty paying a medical bill in full or on time.

These responses reflect the obstacle high medical costs present to patients, said Thomas Ervesun, Chief Executive Officer of Alphaeon.

“Too often, cost stands between patients, their dependents and pets and the care they need,” Ervesun said. “Pricing shouldn’t deter people from getting care. While healthcare providers might not be able to lower prices, they can do more to make paying for care easier.”

In addition to the 59.6% of patients who reported difficulty paying a medical bill and the 58.6% who skipped care, 89% of respondents wished there was an easier way to pay for medical bills. In the survey, 59.4% reported paying for a medical bill with a credit card.

“Healthcare has not been as innovative or patient-friendly as other industries in its approach to financing,” Ervesun said. “Offering third-party financing not only makes it possible for patients to get necessary care when they need it but also improves revenue for practices while strengthening patient loyalty.”

While 62.2% of respondents said they were aware that some care providers offer patient financing, only 17.8% said they understood it with 50% claiming to have only a general idea of how it works.

Significantly, 53.8% of those surveyed said they would be extremely or somewhat likely to use patient financing offered by a care provider. And 57.4% said they strongly or somewhat agree with the statement that “patient financing makes healthcare more affordable and accessible.”

Asked which type of care they would be most likely to finance, respondents said:

a) Dental – 69.8%

b) Veterinary – 32.6%

c) Cosmetic – 17.6%

d) Audiology – 9.4%

e) Other -- 21.2%

Alphaeon offers a simple, multi-lender platform that helps dental, cosmetic, vision, veterinary and audiology practices approve more patients and provide more financing options. It connects providers and patients to a suite of solutions under one platform.

For more information about Alphaeon and how it helps practices and patients, click here.

The survey of 500 people was conducted in mid-December.

About Alphaeon

Alphaeon is a leading healthcare finance company dedicated to helping patients afford care and providers grow their businesses. Based in Newport Beach, Calif., Alphaeon combines best-in-class provider support with innovative patient financial solutions. The company serves more than 10,000 providers across multiple healthcare specialties, offering low merchant fees, high credit limits and competitive interest rates, allowing providers to deliver needed care while enabling financial stability.

Paid in 30 Days: Yes Starts Here

Join us Friday, Jaunary 16, 12PM EST, 9AM PST for this free virtual event!

Presented by BRI RICHARDSON

Owner of Elevate My Practice Dentist and Founder of Dental Insurance SOS

Paid in 30 Days: Yes Starts Here is designed to help dental teams lead confident, clear, and compassionate financial conversations. This course teaches you how to break down insurance to estimate accurate copays and coinsurance, anticipate common billing issues, and collect the correct patient portion on or before the date of service—keeping your A/R clean.

In this session, you’ll learn how to lead upfront financial conversations that reduce hesitation, prevent surprises, and keep treatment moving forward. We’ll cover how to navigate affordability for larger treatment plans, and how to introduce third-party financing proactively in a way that feels supportive—not salesy.

Key Takeaways
By the end of this webinar, attendees will be able to:
•• Lead clear, upfront financial conversations that build trust and reduce friction
•• Confidently address affordability for both small and larger treatment plans
•• Present financing options proactively so patients can say “yes” sooner
•• Increase case acceptance by removing confusion and financial uncertainty
•• Improve collections predictability by aligning insurance and patient payment workflows toward faster payment outcomes

You’ll also learn how to build a systematic, repeatable approach to the treatment hand off & money talk that builds trust, encourages case acceptance, and makes saying “yes” easy.

About BRI RICHARDSON

Bri Richardson, CDA is a powerhouse in the world of dental insurance! As the owner of Elevate My Practice and founder of Dental Insurance SOS, Bri is a Dental Insurance Specialist, Speaker, and Trainer.  With over 15 years of experience in the dental industry, Bri's expertise and contagious energy make her the perfect coach for dental teams looking be paid in full in 30 day & develop a rock-solid collection protocol.

REGISTER NOW TO ATTEND

Debunked! The Persistent Myths About Patient Financing

For over a decade, Alphaeon Patient Financing has worked to address the tensions that arise between two delicate issues: the care patients need and how they are going to pay for it.

Most practices certainly don’t need a headline to tell them the obvious: patients are more financially stretched than ever, and elective medical care is colliding with households running on thinner margins. As of 2025, over two-thirds of Americans (67%) are living paycheck to paycheck, up from about 63% in 2024, according to PNC Bank’s Financial Wellness in the Workplace Report.

Yet despite these numbers, patients and practices often have misunderstandings about patient financing - both what it is and how it works. Patient financing myths and healthcare financing misconceptions abound and can keep patients from accessing care. 

Some see patient financing as a last resort for “risky” patients.  Others worry it will damage credit scores, or assume offering financing will make the practice seem pushy or sales-driven. These claims don’t just cloud decision-making; they can quietly block patients from accessing care they want and need.

In the last decade, we’ve answered these questions so many times that they’re no longer just misconceptions: they’ve become elaborate myths. Like the history of the Trojan War, they’ve been passed on by tradition and now form the basis of how patients and practices understand their situation.

While archaeologists may have found the fallen city of Troy, there’s a lot less fact to most of the things patients and practices say about financing. Happily, most of these myths are either misrepresentations or entirely false.

In this article, we’d like to quickly and plainly slay some of these common patient financing myths for providers. We’ll explain and disambiguate any shred of truth behind them and leave you with a new understanding of how patient financing can be used as your practice’s secret tool to help you help more patients and strengthen your patient communication with the best practices for financing.

Myth #1

Patient Financing is only for people with bad credit or who can’t afford the care.

Rating: FALSE!

Many elective healthcare providers believe that offering patient financing means catering only to patients who have subpar credit or who are financially desperate. This is simply not accurate. Assuming it is can lead practices to miss out on a significant portion of patients who can afford care, but prefer flexible payment options.

Alphaeon Patient Financing is built intentionally to cater to a broad spectrum of credit profiles and budgets, offering multiple financing options from prime to subprime in one application. 

Remember, only 40% of Americans say they could afford a surprise $1000 expense. For many patients, financing may be the difference between saying “Yes, now!” and “Maybe, later…” 

And even high and middle-income households may prefer to spread payments rather than pay a lump sum upfront. For those eligible for “no-interest if paid in full” options, financing just makes sense! It allows patient to hold onto their cash during uncertain economic times. 

In short, financing is not an indicator that a patient is “risky,” or that they can’t afford your practice’s care. (That’s a persistent healthcare financing misconception.) Patient financing is a tool that gives patients a choice, and it’s a path for them to access the care they need now.

Myth #2

Applying for financing will hurt a patient's credit score.

Rating: ALMOST ENTIRELY FALSE!

This is one of the most persistent patient financing myths and one that often stops patients from even exploring their options. Many assume that any application for credit automatically damages their score. In reality, any impact, when and if it occurs, is minor, temporary, and conditional. 

At Alphaeon Credit, prequalification is a soft credit inquiry. A “soft hit” has zero impact on a patient’s credit score. It’s visible only to the consumer and not to other lenders. This is why prequalification is a no-risk step, an important point to make when talking to patients about financing! With soft-hit prequalification, patients can see whether they are likely to be approved and for how much without impacting their credit score in any way.

A hard inquiry, used only during the final application, may cause a small, temporary dip of a few points. Even then, the effect typically fades within a few months. Independent research backs this up. According to Experian, a single hard inquiry generally lowers a credit score by less than five points, and “for many people, the change is so small that it doesn’t impact their ability to qualify for credit”.  Experian also notes that inquiries count for only 10% of the FICO score calculation — a relatively minor factor compared to payment history and credit utilization.

Most importantly, the inquiry itself is not what meaningfully shapes a credit score — the account that’s opened afterward is what really matters. Responsible use, like making on-time payments, can actually improve a patient’s credit history over time.

So, patients who want to improve their credit scores, take note: the best way is to take out reasonable financing and make on-time, regular payments. Doing so will improve credit scores and make future financing even easier to obtain.

Myth #3

Offering financing is complicated, risky, and a regulatory headache.

Rating: FALSE!

Some practices hesitate to offer patient financing because they imagine it will add administrative burden, create compliance risk, or require staff to become mini-loan officers. In reality, modern patient-financing platforms, especially Alphaeon Patient Financing, are built to eliminate friction so practices can focus on care, and not on paperwork.

The idea that offering financing is “complicated” often comes from outdated experiences with legacy credit providers. But with Alphaeon Credit, the process is intentionally streamlined: simple digital applications, fast decisions, and no need for your staff to manage approvals, payments, collections, or compliance steps. The entire financial relationship stays between the patient and Alphaeon, not the practice.

And when questions do arise, practices aren’t left to their own devices. Alphaeon’s Practice Support Hotline is staffed 24/7 by Alphaeon employees who help teams with processing applications, answering product questions, scheduling staff training on payment plans, and offering patient financing best practices in real time. Whether you need to schedule a training for new front desk staff or clarify a financing scenario, your team can get answers immediately, no phone trees, no lost emails, no guesswork.

Myth #4

Patients don’t trust a practice if they offer financing.

Rating: NOT ONLY WRONG, BUT THE OPPOSITE!

When a patient sees that an external financing partner has approved them, three things happen:

• Validation — The patient interprets the approval as evidence they can move ahead, which shifts the conversation from “Can I afford this?” to “How do we proceed?”

• Confidence — Because the financing comes via a third-party, the patient views the offer as objective rather than practice-driven, reducing perceptions of upselling.

• Activation — When payment options are clear and pre-approved, patients are more likely to schedule or begin treatment.

Offering patient financing isn’t a liability; it can actually help patients overcome objections.

Financing through a reputable third-party also strengthens the patient’s trust. For example, the Consumer Financial Protection Bureau has studied medical-credit products and warns of practices that sidestep protections; when a practice partners with a regulated lender, the patient benefits from transparency, clear disclosures, and external oversight. The Alphaeon Credit Card is backed by Comenity Bank, which serves 50 million customers and is the issuing bank for dozens of popular brands like Ann Taylor, Express, AAA, Lane Bryant, and Ulta Beauty. 

This is why we recommend that patients be encouraged to prequalify for financing regardless of their situation. A third-party approval gives a patient the confidence to move forward with the care they need and the care your doctors prescribe.

Myth #5

Patient Financing doesn’t matter. Patients either move forward or they don’t.

Rating: FALSE AND COSTLY!

This belief is common—but it’s also one of the most costly. Many practices assume that patients make a simple yes/no decision based only on the desire for care. In reality, a large percentage of patients fall into a third category: they want the treatment, they trust the provider, but the upfront cost feels difficult.

According to a recent Bankrate survey, 73% of Americans say they’re saving less for unexpected expenses than they were a year ago. This means many households simply don’t have the liquidity to absorb a significant cost. 

However, when patients see clear, predictable monthly payments (especially after a painless soft-hit prequalification), the decision becomes manageable rather than overwhelming. Instead of walking away or delaying care, patients can confidently move forward.

For practices, financing has a measurable impact: higher case acceptance, larger average treatment value, and fewer postponed or incomplete procedures. And because Alphaeon Patient Financing handles underwriting, servicing, compliance, and collections, the practice benefits without operational strain. Helping patients understand affordable monthly options is central to learning how to talk to patients about financing and improving treatment acceptance.

Across all five myths, a clear pattern emerges: patients aren’t avoiding care—they’re avoiding uncertainty. They want clarity, options, transparency, and a sense of partnership. Alphaeon Patient Financing, with soft-hit prequalification, strong approval rates, and dedicated practice support, gives patients exactly that.

By normalizing financing conversations and implementing patient communication best practices, your team can remove barriers, increase trust, and help more patients say “yes” to the care they’ve been hoping for.

The Empathy Engine: How Emotionally Intelligent Leadership Fuels Revenue Growth in 2026

Join us Friday, December 19, 10AM EST, 7AM PST for this free virtual event!

Presented by Dr. Trudy-Ann Frazer

Pediatric Dentist and Industry Leader, Creator of the “Not Just A…Dentist” Podcast

In a rapidly evolving dental landscape, emotional intelligence has become one of the most powerful—and underrated—drivers of practice performance. This course explores how empathy-centered leadership elevates patient trust, strengthens team alignment, and directly improves case acceptance and revenue outcomes. Drawing from over a decade of pediatric experience, I’ll share practical communication frameworks that reduce friction in treatment and financial discussions, empower staff to operate with confidence, and enhance the overall patient experience. Attendees will leave equipped with actionable strategies to integrate emotional intelligence into their leadership style, team culture, and business planning as they prepare for growth in 2026 and beyond.

Course Description

By the end of this course, participants will be able to:

• Explain the connection between emotional intelligence, patient decision-making, and increased case acceptance across dental specialties

• Identify communication strategies that reduce patient hesitancy around treatment recommendations and financial discussions

• Apply empathy-based leadership principles to improve staff alignment, accountability, and overall team performance

• Evaluate key operational behaviors that influence revenue growth and implement systems that support consistent patient experiences

• Develop an actionable 2026 growth framework that integrates emotional intelligence into leadership, team culture, and patient communication pathways

About Dr. Frazer

Dr. Trudy-Ann is a board-certified pediatric dentist originally from Lucea, Jamaica who practices in Atlanta, Georgia. She is an international speaker renowned for her skillful combination of chair-side dental care and educational leadership, particularly in teaching dental professionals how to treat children in the dental setting with ease, teaching dental professionals how to overcome burnout, and lecturing dental students in preparation for the National Dental Board Exam.

REGISTER NOW TO ATTEND

The 2026 Dental Office Playbook: Revenue & Billing Systems That Actually Work

Join us Tuesday, December 16, 1PM EST, 10AM PST for this free virtual event!

Presented by Ashley Bond

Co-Founder & Chief Dental Billing Officer at Wisdom

Today’s dental practices are fighting a revenue battle on multiple fronts—rising claim delays, inconsistent billing workflows, overwhelmed teams, and unpredictable cash flow. Most offices know their systems could run smoother… but few have the clarity, structure, and alignment needed to make it happen.

In The 2026 Dental Office Playbook: Revenue & Billing Systems That Actually Work, Ashley Bond, Co-Founder & Chief Dental Billing Officer at Wisdom, breaks down the proven operational and billing frameworks that top-performing practices rely on to protect revenue, reduce friction, and support scalable growth.

This session is designed for both emerging and established practices looking to streamline their operations, empower their teams, and finally take control of the revenue cycle. Whether you're a doctor, practice manager, front office leader, or billing specialist, you’ll walk away with practical steps you can implement immediately.

By the end of this webinar, attendees will be able to:

• Identify operational and billing breakdowns that cause revenue loss in dental practices

• Understand how to implement consistent revenue & billing systems without overwhelming their teams

• Learn how to reduce insurance AR and claim delays while improving cash flow predictability

• Align front office, clinical, and billing teams around a unified revenue workflow

• Build scalable systems that reduce burnout and support sustainable growth

REGISTER NOW TO ATTEND

Alphaeon Success Lab: Expert Guidance for Growing Patient Revenue

Join us Friday, December 12, 12PM EST, 9AM PST for this free virtual event!

Join us for an exclusive live virtual training event designed to help your practice get the most out of Alphaeon Patient Financing.

Whether you're new to the platform, need a quick refresher, or want to optimize your current processes, this webinar connects you directly with Alphaeon platform specialists who will walk you through high-impact tips, best practices, and live demonstrations.

Participants will also have the opportunity to ask questions, troubleshoot challenges, and learn how top practices use Alphaeon to increase approvals, improve patient experience, and drive higher revenue.

As part of our Alphaeon Usage Sweepstakes, attending the webinar and logging into your platform counts toward your sweepstakes entry—giving your practice an additional incentive while gaining valuable training that elevates your financial workflow.

REGISTER NOW TO ATTEND

Women in DSO® Welcomes Alphaeon Patient Financing as a Platinum Industry Partner, Appoints CMO Amy Mendoza to Advisory Board

Women in DSO® proudly announces Alphaeon Patient Financing as its newest Platinum Industry Partner, reinforcing a shared commitment to expanding access to care, supporting clinical and business innovation, and advancing women leaders across the dental and healthcare ecosystem.

As part of this partnership, Amy Mendoza, Chief Marketing Officer of Alphaeon Patient Financing, has been appointed to the Women in DSO Advisory Board, where she will collaborate with industry executives and stakeholders to drive meaningful impact for the DSO community and patient care.

Alphaeon Patient Financing empowers providers and practices with flexible payment solutions that remove cost barriers and help patients move forward with the health and wellness treatments they want and need. With a strategic focus on access, equity, and technology-forward innovation, Alphaeon’s mission aligns strongly with Women in DSO’s work to amplify leadership and transform outcomes across dentistry.

"We are thrilled to welcome Alphaeon Patient Financing into our Women in DSO partnership community,” said Dr. Aman Kaur, Founder and President of Women in DSO®. “Their focus on wellness, innovation, and expanding access to care for patients reflects the very heart of our mission. We look forward to the expertise and leadership that Amy Mendoza will bring to our Advisory Board as we continue to advance women in leadership throughout the DSO industry.”

Through this collaboration, both organizations will support programming, research, leadership development, and events — including the Women in DSO Wellness & Innovation Summit and the Empower and Grow Conference — designed to elevate female executives and emerging leaders in the profession.

About Alphaeon Patient Financing

Alphaeon is a leading healthcare finance company dedicated to helping patients afford care and providers grow their businesses. Based in Newport Beach, Calif., Alphaeon combines best-in-class provider support with innovative patient financial solutions. The company serves more than 10,000 providers across multiple healthcare specialties, offering low merchant fees, high credit limits and competitive interest rates, allowing providers to deliver needed care while enabling financial stability.  

About Women in DSO®

Women in DSO® is the premier organization dedicated to supporting and empowering women in Dental Support Organizations and dental leadership. Through events, education, mentorship, and thought leadership, Women in DSO champions growth, representation, and influence for women across the global dental industry. Learn more at www.womenindso.org

About amy mendoza

Amy Mendoza, MBA is an award-winning marketing executive and innovative growth strategist with more than 20 years of experience transforming brands, scaling high-growth organizations, and accelerating market expansion across healthcare, dental, and technology sectors.

As Chief Marketing Officer for Alphaeon Patient Financing, Amy leads national brand strategy, digital transformation, and go-to-market initiatives designed to increase access to care and elevate the patient financial experience.

Amy’s leadership has been recognized across the industry, earning her a Merit Award for Marketing and Communications Excellence and inclusion on Becker’s Healthcare list of Top Women in Health IT—highlighting her impact in advancing innovation, digital transformation, and patient engagement in modern healthcare.

Previously, Amy served as Vice President of Marketing at Vyne, where she led a comprehensive brand evolution that helped position the organization as a 2024 Digital Health Hub Award Quarterfinalist for Dental Innovation. Earlier in her career, she led marketing strategy for a national dental marketing agency supporting more than 500 practices and DSOs across the U.S.

A founding board member of Women in DSO®, Amy is a recognized leader and mentor dedicated to advancing representation and leadership pathways for women in dentistry and healthcare. She is a frequent speaker at global conferences—including the ADA SmileCon, Empower & Grow, and leading healthcare, technology, and leadership forums—and is actively involved in supporting emerging talent through university mentorship and professional development programs.

Passionate about elevating brands and building high-performing teams, Amy brings a future-focused approach to marketing leadership—where innovation, purpose, and measurable business impact align.

2025 Halloween Costume Contest Winners!

We love seeing our practices shine both in and out of the office — and this year’s Halloween costume contest did not disappoint!

1ST PLACE

Hoffmann Family Dentistry

The Hoffmann team went all-in on creativity. Their dramatic looks, bold colors, and spot-on details earned top marks for creativity and commitment!

2ND PLACE

Ponte Vedra Plastic Surgery

The Founding Fathers never looked so fabulous! The Ponte Vedra crew gave history a modern twist with their picture-perfect period costumes — a revolutionary look that stole second place.

3RD PLACE

Habashy Dental Westlake

An ogre-the-top performance! The Habashy team brought the swamp to life with their Shrek-inspired looks — a fairy-tale transformation that was truly ogre-whelmingly good.

Congratulations to our winners, and thank you to everyone who joined the fun! We can’t wait to see your creative costumes next year.

Alphaeon ThanksGIVING

Our Way of Saying Thanks to You

A six-week celebration of our providers — and the patients they help every day.

As we head into the season of gratitude, we want to take a moment to thank the providers who make Alphaeon Patient Financing such a trusted part of your patient care.

To show our appreciation, we’re introducing Alphaeon ThanksGIVING — a six-week celebration recognizing the practices that continue to help patients move forward with the care they want most.

From November 4 through December 14, 2025, every Alphaeon Credit Card application and transaction gives your practice a chance to win eGift Cards worth up to $500 — just for doing what you already do best.

How It Works

• Submit Alphaeon Credit Card Applications: 1 entry per application (regardless of approval status)

• Process Alphaeon Credit Card Transactions: 1 entry per transaction

Entries are counted Monday through Sunday and reset at 12:00 a.m. PT each Monday, giving every practice a new opportunity to participate in that week’s drawing.

Weekly Prizes:
🥇 $500 Visa eGift Card
🥈 $300 Visa eGift Card
🥉 $150 Visa eGift Card

Winners will be announced by email each Monday, and prizes will be delivered electronically upon email confirmation.

Interested in learning more?

Join us for an exclusive live virtual training event designed to help your practice get the most out of Alphaeon Patient Financing on Friday, December 12, 2025, 12PM EST, 9AM PST,

Whether you're new to the platform, need a quick refresher, or want to optimize your current processes, this webinar connects you directly with Alphaeon platform specialists who will walk you through high-impact tips, best practices, and live demonstrations.

REGISTER FOR THE LIVE TRAINING NOW

 

Important Details

• Promotion Period: November 4 – December 14, 2025

• Eligible Participants: Enrolled Alphaeon Credit providers in the U.S.

• Limit: One (1) prize per practice for the duration of the campaign

• Entry Window: Entries are counted Monday through Sunday and reset each Monday at 12:00 a.m. PT

• Winner Selection: Winners selected at random, weekly and announced by email each Monday

• Prize Delivery: Prizes delivered electronically upon email confirmation

• No purchase necessary. Void where prohibited.

(Full Terms & Conditions below.)

Thanks!

We’re grateful for every provider who partners with us to make patient financing easier, smarter, and more accessible.

An Alphaeon ThanksGIVING – Official Terms and Conditions

1. Promotion Period

The Alphaeon ThanksGIVING Promotion (“Promotion”) begins at 12:00 a.m. Pacific Time (PT) on Monday, November 4, 2025, and ends at 11:59 p.m. PT on Sunday, December 14, 2025 (“Promotion Period”).

Entries will be counted from Monday through Sunday each week, with winners announced the following Monday.

2. Eligibility

The Promotion is open only to enrolled Alphaeon Credit providers located in the United States who are in good standing during the Promotion Period. Practices affiliated with membership groups that do not utilize the Alphaeon Dashboard are not eligible to participate. Employees of Alphaeon, its affiliates, subsidiaries, advertising and promotion agencies, and their immediate family members are not eligible to participate.

3. How to Participate

Eligible providers will automatically receive entries based on Alphaeon Credit Card activity during the Promotion Period.

Entry Method 1: Receive one (1) entry for each Alphaeon Credit Card patient application submitted through the Alphaeon Dashboard. Applications count as entries regardless of approval status.

Entry Method 2: Receive one (1) entry for each Alphaeon Credit Card transaction processed through the Alphaeon Dashboard.

Entries are recorded automatically; no purchase is necessary to enter or win.

Entries from each week are counted from Monday at 12:00 a.m. Pacific Time (PT) through Sunday at 11:59 p.m. PT. After each weekly period closes, all entries reset at 12:00 a.m. PT on Monday, giving every practice a brand-new opportunity to earn entries for that week’s drawing.

4. Prizes

Each week, three (3) winners will be selected at random from eligible entries and awarded the following prizes:

Grand Prize: $500 Visa eGift Card

Second Prize: $300 Visa eGift Card

Third Prize: $150 Visa eGift Card

A total of 18 prizes will be awarded throughout the campaign period.

Total Approximate Retail Value (ARV): $5,700 (over 6 weeks).

Limit one (1) prize per practice for the duration of the Promotion.

5. Winner Selection and Notification

Winners will be selected at random from all eligible entries each week during the Promotion Period.

Each weekly entry period runs from Monday at 12:00 a.m. Pacific Time (PT) through Sunday at 11:59 p.m. PT. Winners for each week will be announced the following Monday (e.g., Week 1 winners announced Monday, November 10, 2025).

Winners will be contacted via the email address associated with their Alphaeon Credit account and asked to confirm their preferred email address for reward delivery. Once confirmation is received, eGift Cards will be fulfilled through Tremendous, a third-party digital reward platform, and sent directly to the confirmed email address.

If a winner does not confirm their email address within five (5) business days of notification, Alphaeon reserves the right to select an alternate winner.

6. General Conditions

No cash or prize substitutions are permitted except at Alphaeon’s sole discretion. Alphaeon reserves the right to verify eligibility, modify, suspend, or terminate the Promotion at any time. Taxes, if any, are the sole responsibility of each winner. Entries generated by fraud, technical failure, or unauthorized means will be void.

7. Privacy

Participant information is used solely to administer this Promotion and in accordance with Alphaeon’s Privacy Policy.

8. Additional Terms

Void where prohibited by law. By participating, providers agree to these Official Rules and to Alphaeon’s decisions, which are final and binding in all respects.

Alphaeon Brings Innovative Financing Solutions to Veterinary and Audiology Practices

Leader in dental, cosmetic and vision financing enables patients to receive needed care, simplifies process and improves bottom line for providers

NEWPORT BEACH, CALIF.  Nov. 6, 2025 – Alphaeon, a leading third-party financing company in the healthcare sector, today announced it is expanding its offering by making innovative financing solutions available to veterinary and audiology practices.

Alphaeon’s mission is to ensure that cost doesn’t stand between patients and their care and practices and their growth. For more than 10 years, Alphaeon has partnered with healthcare providers to expand patient access and drive practice growth.

With pet care spending projected to exceed $150 billion in 2025, and more than 50 million Americans experiencing hearing loss, Alphaeon’s expansion comes at a pivotal time for access-driven healthcare. Many practices struggle to approve clients through traditional financing programs, creating lost revenue and negatively impacting outcomes. Alphaeon solves this through a provider-centric platform that improves approval rates and streamlines workflows.

“Cost shouldn’t be a barrier to care,” said Tony Seymour, President of Alphaeon. “By expanding our offerings into the veterinary and audiology markets, we are making it possible for more patients to access the care they need. It’s especially exciting to be able to enable treatment in specialty spaces such as veterinary care, as we all know our pets are cherished members of the family for so many.”  

Alphaeon offers a simple, multi-lender platform that helps practices approve more patients and provide better financing options. It connects providers and patients to a suite of solutions under one platform, including:

• The Alphaeon Credit Card – higher approval rates and credit lines up to $25,000

• Alphaeon Access – near- and subprime financing that approves up to 85% of previously declined application with loans up to $6000

• 24/7 best-in-class provider support

• Flexible payment options

• Competitive merchant fees

• One easy application that matches patients with their best financing offer

Alphaeon’s Provider Dashboard provides transparency and control — multiple Alphaeon lenders, seamless integration, and an interface that’s as easy to use as it is to trust. It’s easier for teams to manage one platform and simpler for patients to choose the right option without feeling overwhelmed by too many choices.

Alphaeon is trusted by more than 10,000 providers across multiple fields because it offers the best possible experience for them and their patients.

Alphaeon will exhibit at the NY Vet Show, Nov. 6-7, at Jacob Javits Convention Center. Stop by Booth 363 or contact us at teamcredit@alphaeon.com to arrange a meeting.

For more information about Alphaeon Credit and how it helps practices, click here.

About Alphaeon  

Alphaeon is a leading healthcare finance company dedicated to helping patients afford care and providers grow their businesses. Based in Newport Beach, Calif., Alphaeon combines best-in-class provider support with innovative patient financial solutions. The company serves more than 10,000 providers across multiple healthcare specialties, offering low merchant fees, high credit limits and competitive interest rates, allowing providers to deliver needed care while enabling financial stability.  

Simplify with Alphaeon Credit

Get More Time Back in Your Day

Like other practices across the country, you may be doing more with less these days. Staffing shortages and overbooked schedules have many assuming more responsibilities and with less time to accomplish them.

While Alphaeon Credit can't solve these particular issues, there are many ways that you can streamline the patient financing process to save time and get more hours back in your day.

1 - Reduce follow-up calls and emails attempting to schedule procedures or treatments by offering financing to all

Studies show that patients who have been informed about financing options or have financing secured at their initial appointment are more likely to schedule at their consultation. These patients don't need to "check with my spouse" or "think about it"; they are ready to move forward when there is no cost barrier.

Patients want to know about financing, but are often uncomfortable asking about it, and you can't read minds. If you can get in the habit of presenting financing to all patients versus only those who ask, you can help more patients move forward faster.

The conversation doesn't have to be difficult either: "The cost is X, and many of our patients take advantage of our financing options that allow you to pay over time." This way, not only have you informed them of your financing options, but by mentioning that "many patients take advantage of it," you have also destigmatized financing.

Remember that a recent Alphaeon Credit cardholder survey showed:

• 52% of patients don't know how they will pay for a procedure or treatment before their initial appointment

• 50% of patients are surprised to find out the cost was more than they anticipated

• 65% of patients would have delayed or not moved forward if financing wasn't available

With those numbers in mind, imagine what's going through your patients’ minds when they cancel or, even worse, ghost your practice. They may not have told you, but frequently, it's about their ability or willingness to pay.

Promoting patient financing and presenting it as a payment option alongside traditional credit cards and cash will allow more of your patients to move forward and schedule immediately, reducing or eliminating any follow-up calls and emails.

2 - Eliminate the financing conversation by encouraging patients to pre-qualify BEFORE their appointment

If patients pre-qualify before they come into your practice, you won't even have to discuss financing at their initial appointment, saving even more time.

The Alphaeon Credit cardholder survey showed that most patients learned about financing from someone at the practice. What if you could educate them before their initial appointment?

To begin, make sure financing options are prominent on your website. The second most popular page on most practice websites is the "financing" or "affordability" page. Since most new patients (and many existing) visit your website before scheduling an appointment, they may learn about their options and pre-qualify before their initial visit if you make financing highly visible.

You can download banners for your website here.

Every week, multiple patients reach out to Alphaeon Credit, asking specific practices to enroll. Sometimes those practices are already enrolled and the information just isn’t on their website’s financing page.

Also, encourage patients to apply before their appointment by texting or emailing a pre-qualification link with the patient's appointment reminder. If you are sending these appointment reminders through an automated system, add the following language to your message:

Click here to get these text messages as plain text to copy for your own use.

Do you send pre-appointment paperwork? This is another opportunity to have the patient learn about and secure financing before coming to your practice.

And while patients are in your office, display signs, table tents, and brochures with QR codes so patients can pre-qualify in your waiting room and exam lanes while they wait.

Click here to download printable QR code flyers.

Pre-qualification doesn't hurt a patient's credit score, so there's no reason not to encourage patients to find out if they are likely to be approved and their credit limit.

3 - Get Immediate Answers by Using Alphaeon Credit's Practice Hotline

Please don't spend more than a minute of your time figuring out any issues regarding Alphaeon Credit on your own. If something is unclear or you have a problem, simply pick up the phone and call the Alphaeon Credit Practice Hotline.

There are no phone trees, no call centers, just an Alphaeon Credit team member who will pick up the phone day or night, weekday or weekend.

Today, Alphaeon Credit answers 99% of calls with a live team member in the first 60 seconds, and on the rare occasion when a practice has to leave a message, rest assured that 100% of callers receive a call back, usually within a minute or two.

So anytime you have an issue, call (920) 306-1794, and someone will be ready to help immediately!

Joanne Miles, the Practice Facilitator at Kiene Dental, shared: "On the occasion when we have needed some phone support, they have been there with little to no hold time. They always get us the solutions we need, and they are so friendly!"

And coming soon...

Keep an eye on your email over the next month regarding some exciting new upgrades to our patient financing platform that may save you even more time!

As always, if you need absolutely anything or have any suggestions on how to improve Alphaeon Credit, please share them! Call our practice hotline at (920) 306-1794 or email teamcredit@alphaeon.com.

30 Ways to Avoid Resignations and Engage Your Team

Has ‘The Great Resignation’ affected your practice? If so, you’re not alone.

While patient demand rebounded from the heights of the COVID-19 pandemic, practices across the country have faced additional challenges as employees resigned or failed to return to work.

In addition, some of your team members may be looking for greener pastures. According to a recent Gallup analysis, nearly half of all US workers are actively looking for another job.

Aside from burnout, the most common reasons for leaving include a lack of appreciation, feeling connected to co-workers, advancement/training opportunities, and/or flexibility.

With this in mind, Alphaeon Credit has compiled a list of low-cost ideas successfully implemented by practices across the country to motivate, encourage, and keep your team happy and productive!

30 WAYS TO ENGAGE YOUR TEAM

Download as a PDF

Show Appreciation

1. Send flowers to the office on a new employee's first day of work and/or on employees' work anniversaries.
2. Handwrite thank-you notes to new employees on their one-month anniversary and/or current employees annually.
3. If your employees are on LinkedIn, endorse them or write a recommendation.
4. On social media (LinkedIn, Facebook, Instagram, TikTok), celebrate by announcing when new employees have joined your team and/or celebrate current employees’ anniversaries and/or birthdays. Social media automation tools, like Buffer or Later can make this easier.
5. Always take time to greet your team members during the day no matter how hectic.
6. Ask doctor(s) to attend team meetings to build more meaningful connections with the employees.
7. Share patient testimonials during team meetings and post where employees can read them such as the break/lunchroom.
8. Ask patients to write a review if a team member went “above and beyond”. To encourage participation, you can incentivize patients by holding a $100 raffle for those who participate. Once reviews are gathered, you can share them during team meetings and provide some type of small reward or token to acknowledge the praised employee(s).
9. Ask employees to vote for employee of the week or month and reward the winner with a certificate and a gift.
10. Pick up coffee and bagels for everyone occasionally on your way into the office.
11. Provide quarterly perfect attendance awards with the prize of a 1/2 day off.
12. Discuss and celebrate small milestones such as achieving weekly or monthly practice goals. Share your practice's monthly or quarterly goals with your team and if achieved, schedule an afternoon or day off each quarter (outside of their paid time off).
13. After a year of employment, let team members choose a procedure, treatment, or service for free. Not only will these individuals be better equipped to speak about their experience with prospective patients, you can also have them review your process, from call to consult as a typical patient, to identify areas of improvement within your practice.

Create Community

14. Have a “Friday Fun Day” with a trip to Top Golf, bowling, an escape room, karaoke, laser tag, arcade, or paintball.
15. Host a “Because You Make Our Patients Feel Great Day” at a local spa with massages or treatments for your team.
16. Treat the team to an afternoon at a sporting event like a baseball game - bonus points if you can make it a surprise and/or provide practice branded baseball caps.
17. Get out of the office and into nature by taking your team to a beach, a lake, canoeing/kayaking, a cruise, horseback riding, skating, or even out on a hike.
18. Celebrate holidays rarely celebrated like "Say Something Nice Day" or "Working Parents Day". See a list of more holidays here.
19. Host a monthly team lunch outside of the practice.
20. On a slow afternoon, bring in ice cream treats for your team or hire an ice cream truck to come to your location.
21. Host a team dinner at a restaurant (or your home) and toast each employee individually and share why you appreciate them.
22. Host a holiday party for your team and their significant others so you can get to know them outside of the practice.
23. Celebrate birthdays by providing lunch for the team with the birthday employee selecting the restaurant.
24. Celebrate personal milestones such as engagements, weddings, and any new additions to your employees' families (including those with fur).

Provide Advancement/Training Opportunities

25. Provide timely and daily feedback on performance, such as "Great job converting that patient today!"
26. Recognize improvement, not just performance.
27. Continually provide educational opportunities, such as learning more about a particular procedure or treatment, as it helps those who aren’t as involved such as front desk or back office employees feel included. Plus, they can speak to patients with greater authority. Bonus points if you can make this fun by turning it into a game like Jeopardy.
28. Offer cross training opportunities internally and externally by allowing them to participate within the industry such as at tradeshows or with groups/forums.
29. When introducing a new employee to a current employee, mention something great he or she does on the job.

Be Flexible

30. Be as flexible as possible with work arrangements to avoid burnout and because it is always easier to retain an employee than recruit a new one.

Even with employee recognition and work/life balance accommodations in place, employers must realize that many team members will not stay forever. And not every resignation is a bad one, especially if you recognize that employees need to move upwards and onwards in their careers (and occasionally that means a new place of work).

Next month, we'll look at ways that Alphaeon Credit can automate and simplify your patient financing process, reducing your team’s workload and making their days a little easier.